Privacy Policy

Last updated: 15 October 2026

1. Who we are

LCB Consult LTD ("LCB Consult", "we", "us") is the controller of the personal data described in this policy. We are a company registered in England and Wales under company number [COMPANY NUMBER], with our registered office at [REGISTERED ADDRESS].

If you have any questions about this policy or how we handle your data, contact us at hello@lcbconsult.com.

2. The data we collect

We only collect the data we need. This includes:

• Contact form: your name, email address, phone number (optional) and your message.
• Direct contact: any information you choose to share when you email us or message us on WhatsApp or social media.
• Technical data: your IP address, browser type and pages visited, which our hosting provider records automatically in server logs for security and performance.

We do not ask for special category data (such as health information). Please do not include it in your message.

3. How and why we use your data

• To reply to your enquiry and discuss how we might work together. Lawful basis: our legitimate interest in responding to people who contact us, and taking steps at your request before entering into a contract.
• To provide our services if you become a client. Lawful basis: performance of a contract.
• To keep our website secure and working properly. Lawful basis: our legitimate interests.
• To comply with our legal and accounting obligations. Lawful basis: legal obligation.

We do not sell your data, and we do not use it for automated decision-making or profiling. We will only send you marketing communications if you have asked to receive them.

4. Who we share your data with

We share data only with trusted service providers that help us run our business, under appropriate data protection terms:

• Web3Forms, which processes contact form submissions and delivers them to our inbox.
• Our website hosting provider [HOSTING PROVIDER].
• Our email provider [EMAIL PROVIDER].

We may also disclose data where required by law or to protect our legal rights.

5. International transfers

Some of our service providers may process data outside the United Kingdom. When this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.

6. How long we keep your data

We keep enquiries for up to [24 months] after our last contact with you, unless we enter into a working relationship. Client records are kept for as long as needed for the engagement and to meet our legal and accounting obligations (normally up to 6 years). After that, data is securely deleted.

7. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data;
• object to or ask us to restrict our use of your data;
• receive your data in a portable format;
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email hello@lcbconsult.com. We will respond within one month. There is normally no charge.

8. Cookies

Our website does not use cookies. We do not use analytics, advertising or tracking tools. Your language preference is kept in the page address, not in a cookie.

If we add cookies in the future, we will ask for your consent first and update this policy.

9. Security

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS) and restricted access to our systems.

10. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.